We usually respond within 24 hours of receiving your email.
Click here to track the status of your US order.
Click here for information on how to return an order.
We currently accept PayPal and all major credit cards (AMEX, DISCOVER, JCB, VISA, MASTERCARD, Diners Club) for your order.
Coupon/Discount Codes can be entered on the checkout page right under payment options.
We currently do not accept gift cards.
You can check the status of your order HERE. You will require your order number and email associated with your order to view your order status/tracking info.
If you experience technical difficulties tracking your order, please contact us at [email protected]
All orders placed within the State of Californa are charged CA sales tax.
This means your order has been processed and left our warehouse.
Please contact us at [email protected] as soon as you decide to cancel your order. If your order has not been shipped, we can cancel your order for a full refund if your package has not yet left the warehouse.
If your order has been processed and shipped, please follow our RETURN POLICY.
Orders that were placed on our US website will be shipped from San Diego, CA
Any order placed by 12:00 PM PST Monday - Friday (excluding public holidays) will ship usually the same or the next day. If you’ve placed an order after 12:00 PM ET or on a weekend, your order will usually process within 1-2 business days.
Yes, we do offer USPS 1-2 days express shipping. If an order is placed before 9:00 AM PST Monday-Friday (Except Holidays) with this shipping service, the package will go out that business day.
Once the returned item is received and back in the warehouse, refunds should be reflected on the account that was used during the purchase within 5-10 business days.
Most TRU PRO rackets and bags are covered by a limited warranty for defective material for six months from the date of purchase of the original product when purchased on our website.
To return a product that is under warranty, please email us at [email protected] to obtain a return address and return number. Proof of an invoice or receipt from TRU PRO is required.
Most TRU PRO rackets and bags are covered by a limited warranty for defective material for six months from the date of purchase of the original product when purchased on the Website. Repairing or replacing a warranted product does not extend the applicable warranty period. Proof of an invoice or receipt from TRU PRO is required. It is at our discretion to either repair or replacement the product. No warranty will be granted if a racket is improperly handled (strung incorrectly, added repairs, extreme signs of wear and tear, or beyond the warranty period.) Rackets must be returned strung. For replaceable parts like grips, grommets, or strings, we do not offer a warranty. Items that are sent to the warranty department in San Diego but upon inspection are considered not being covered by the TRU PRO warranty policy and will be returned to the customer. The customer will pay for return freight.
To return a product that is under warranty, please email us at [email protected] to obtain a return address and return number. You are responsible for covering shipping charges for all returns.