All products may be returned for a full refund to the original payment method provided if the items are returned to us within 30 days of you receiving the products. Please ensure that any product you wish to return is unused, in its original packaging, and has all tags attached. You agree that it is at the sole and absolute discretion of TRU PRO (Tier One Sports, DBA) to determine if the product has been used. If TRU PRO determines at the arrival of the product(s) at our warehouse that the item(s) has been used and therefore is not in resellable condition, TRU PRO will return it to the customer without a refund.
If you decide to return an item that was purchased in connection with a special offer (for example, buy 2, get 1 free), you will have to return all items that are connected to the special offer in order to receive a full refund.
To start a return, please send us an email at [email protected] and let us know:
If you have been referred by our staff to this page, please take the following steps:
RETURN MAILING ADDRESS:
TIER ONE SPORTS
4640 Cass Street #99720
San Diego, CA 92109
USA
To start a return, please send us an email at [email protected] and let us know:
Once the return is approved, TRU PRO will mail or email you a FREE return shipping label. Place the return shipping label on the outside of the return package and hand over the package to the mailing service stated on the return shipping label (USPS or UPS).
Once the item is received and back in the warehouse, refunds should be reflected on the account used during the purchase within 5-10 business days.